Ideal Computer Systems, a Cedar Rapids, Iowa-based provider of business management software for outdoor power equipment dealers, unveiled new service and parts features that have been added to its mobile app at GIE+EXPO.
The app, which runs on most Apple and Android mobile devices, serves to help dealers check-in a unit for service, collect customer signatures, e-mail work orders, take pictures that can be attached to a work order, and conduct inventory counts.
“We are thrilled with Ideal’s new mobile app,” said Ideal user Andy Tallman of Philbrick Farm and Garden Equipment in Vineland, Ont. “By having the ability to handle important store operations directly from a mobile device, we’re able to save time and get more done without having to go back to the computer all of the time. My employees love the fact they can provide customers service right on the spot with their phone, and love how easy it is to relay that information back into the Ideal system. We couldn’t be happier with its capabilities, and we look forward to its future developments.”
The new service capabilities provide dealers with faster and better customer service by allowing them to take important information on work orders straight from their mobile device and keep more detailed records for warranty purposes. In addition, they can streamline the inventory counting process and expedite their parts receiving process.