c-Systems announces Ariens and Gravely labor flat rate time integration

c-Systems Software, Inc., Arlington, Texas, announced March 7 the addition of Ariens and Gravely labor flat rate time integration for the latest release of the Infinity 5.1 business management system, joining other prominent OEM vendors such as Exmark, Kubota, Stihl and Toro.

Flat Rate Time — FRT — provides the ability to link equipment on the repair order/shop ticket to the associated vendor’s labor flat rates. As a result, the dealer only needs to point and click to add the appropriate labor rate within a repair order, thus removing the hassle of manually looking up labor codes, descriptions and times.

Each of the OEM vendors spends considerable time and effort developing lists of suggested labor flat rate times to do warranty repairs on their products. c-Systems realized that it only makes sense that these same codes, descriptions and times, which are the basis of warranty repair reimbursement, could be easily used for normal billable repairs too. With the addition of vendor labor flat rates, more applicable repair times are easier to include and much less likely for a mistake to occur. Using the vendor’s defined rates will help to standardize equipment repair descriptions, provide for a more professional-looking repair ticket, and increase billing amounts and profits on each repair order.

Ultimately, it is c-Systems’ desire that the inclusion of vendor labor flat rates will be the initial step toward offering automatic completion and electronic transmission of warranty claims from dealers to their vendors. c-Systems understands that warranty claims transmission is a priority for all dealers, and with the integration of vendor flat rates, the company is close to making that happen.