Kawasaki launches Field Service Advisor Program
Kawasaki Engines, a division of Kawasaki Motors Corp., U.S.A., announced July 22 that it is enhancing its existing dealer services capability with the formation and staffing of remote Field Service Advisor offices in four regional centers. The offices will be located in Atlanta, Ga.; Fort Worth, Texas; Eatontown, N.J.; and at the division’s headquarters in Grand Rapids, Mich.
The new Field Service Advisor Program, intended to facilitate closer contact between the company’s highly trained technical personnel and dealers selling and servicing Kawasaki’s advanced line of engines, is effective immediately.
Each location will be staffed by two field service advisors responsible for pro-active dealership visits, phone-based technical services, warranty review and questions, dealer training, and in-person technical assistance as needed.
This program will complement the existing technical services team based in Grand Rapids, and will work closely with that group to ensure the most complete and quickest flow of information and support to the dealerships.
Tom Moskwa, senior manager, engineering and technical services, said, “This marks another of our continuing efforts to build on the relationships that exist with our dealer partners and offer a level of service that meets as many of their needs as possible.”
With four specialized offices supporting the company’s dealers, specific teams will have direct responsibility for dealers in selected states.
Atlanta will provide coverage for Alabama, Florida, South Carolina, North Carolina, Georgia and Tennessee.
Eatontown’s coverage area includes Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, Pennsylvania, Connecticut, West Virginia, Virginia, Delaware and New Jersey.
States covered from the Grand Rapids office include Michigan, Ohio, Kentucky, Indiana, Illinois, Iowa, Wisconsin, Minnesota, North Dakota, South Dakota, Montana, Wyoming, Idaho, Oregon, Washington, California, Alaska and Hawaii.
Fort Worth will be responsible for dealerships in Texas, Louisiana, Mississippi, Arkansas, Missouri, Nebraska, Kansas, Oklahoma, Colorado, Utah, Nevada, Arizona and New Mexico.
Kawasaki currently markets more than 40 general-purpose engines, most of which are produced by Kawasaki Motors Manufacturing Corp., U.S.A. in its Maryville, Mo.-based facility, which has turned out in excess of eight million units.
Kawasaki Engines, a division of Kawasaki Motors Corp., U.S.A., distributes gasoline engines for landscape, industrial and consumer markets. The division is headquartered in Grand Rapids. It sells to and services customers through a network of more than 40 OEMs, 15 distributors, and more than 7,750 independent dealers throughout the United States, Canada, Australia, select countries in Central and South America, and the U.S. Trust Territories of the Pacific, including Guam.
